I didnt receive any communication from her until Monday January 9th. I was told she would reach out to me within 2 business day. I was assigned a claim number and a claims examiner. I was told by my supervisor and company to contact Matrix Absences. I ended up getting sick with Coronavirus a couple days later. I had to suddenly take leave for some family circumstances. My claim number is ******* and 5 weeks of maternity leave coverage is owed. On top of all of this my payments on rent and credit cards are late I need this to be addressed ASAP.
*** spent my entire leave chasing this company and not gotten to relax or enjoy time with my family due to the stress these missing payments have caused. A supervisor ***** was supposed to contact me and never did. I just need the money I am owed for my leave. I have attempted to email matrix and call matrix and no one ever gets back to me. On 4/3/23 ******************************* calls and confirms this can be done but they dont have my direct deposit information- which I then sent again and she confirmed it was received. ****** told me they would void the checks and issue me a direct deposit for all missing payments on 3/31/23. I even checked with the current residents and nothing was delivered for me. Even after sending direct deposit information and verifying my address Matrix sent my payments to an address I have not lived at in 4+ years. I sent over direct deposit information and verified my correct address 3/22/23. I ended up getting in contact with ***************************** who kindly sent all the paperwork and got me set up for direct deposit payments since ****** failed to do so. She never sent over any paperwork to my doctor, never responded to any calls or emails.
My child was born 2/20/23, today is 4/5/23 and I have not gotten any payments from Matrix. My company uses matrix to pay our maternity leave.
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